System integration

R&R Software as system integrator provides end-to-end, full scope project delivery related implementations of R&R Software´s solutions. The system integration services include the design and planning of the most suitable IT architecture, the delivery, installation, integration and optimization of the IT architecture components.

Solution implementation

R&R Sftware implements it´s business solutions based on the adaptation of the Rational Unified Process (RUP) project management methodology that includes the entire software design, development and implementation life cycle.

The entire operation of R&R Software is organized according to ISO 9001:2000 quality assurance standard. The main principles of the standard, among others, are especially the commitment to business excellence, and the key elements of the used project quality assurance. The quality assurance covers beside project implementation also software development, technical and expert support services.

The project implementation services may optionally include the full scope technical, information technology and business process re engineering activities, or R&R Software can also utilize the business process specification of the customer´s preferred management consultant team.

R&R Software implementation projects may include all or part of the below services, according to the customer requirement and the project participants:

 Project management

 Business Process Re engineering (BPR)

 Management consulting, change management

 Project requirement specification related to business processes and functionality

 Application delivery, customization, adaptation, installation, training

 Data migration

 System operation support - on-site or by remote access

System operation support

Over the implementation phase of our business solutions R&R Software provides the below operation support services to its customers:

  Hot-Line Support (HLS) service. The service enables the customers to contact first level support experts, to send notices and requests to the customer service of R&R Software that will be processed by the second level support team. The customer requests are maintained electronically, according to the ISO specified processes.

 Web based customer request management portal. The customer request management portal is available for R&R Software´s contracted customers, it enables them to send requirements electronically to R&R Software´s customer service, to monitor communication and the life cycle of the process of their requirements.

 Electronic Customer Support (ECS) support service. ECS enables R&R Software´s second level support experts to access to customers operating environments through electronic channels, in order to provide support to R&R Software´s operating application environment.

 Local, on-site support. R&R Software consultants provide on-site consulting, operation support, training and other expert services, related to the operation of R&R Software´s application operation.